When you shop on our website, you agree to the terms of the shipping policy.

Orders are processed Monday - Friday, excluding weekends and holidays. Tracking information is sent via email when your order is shipped out.

Please allow 2-4 business days for order processing after you’ve placed your order. When order processing has been completed, you will receive a confirmation email with the tracking information once your order ships. Shipping time is 2-4 business days. All orders are shipped with USPS.

If your billing address differs from the shipping address, we will request a photocopy of your ID with the matching billing address to verify your order. This is to ensure the order is not fraudulent. If your billing address cannot be verified, unfortunately, we will have to cancel the order and issue a refund.  

Inaccurate or incomplete address information may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to prevent any possible delays.

Mensah Manes is not responsible for delivery delays, lost packages, stolen packages or missed deliveries once an order has dispatched from us. If you have any issues with your package, please contact your local USPS office.